Support Center

Open the app, enter your pickup and drop-off locations, select your preferred vehicle type and ride priority (Fastest, Cheapest, or Most Reliable), and tap "Find a Ride". Our Intent-Based Mobility system will match you with the best available driver.

Fares include a base fare, distance, and time. Dynamic pricing may apply during high demand (capped at 1.5x-2x depending on city phase). You always see the guaranteed fare before confirming, and it will never increase after confirmation.

We accept credit/debit cards via Stripe, Travony wallet balance, and USDT stablecoin cryptocurrency payments. All transactions are processed securely.

An optional, consent-based feature that lets you compare ride-hailing platforms based on real user experiences. Log rides from any provider and contribute to anonymous reliability scores. You can delete your data at any time.

Ghost Mode enables ride-hailing even without internet. It uses Bluetooth mesh networking to connect nearby riders and drivers. Fares are pre-calculated, and rides sync automatically when you're back online.

Drivers heading home can activate 'Going Home' mode. The system only sends them direction-compatible rides. Riders may see a 'Faster Pickup' option with a small premium, of which the driver receives 80%.

Go to your ride history, select the ride, and tap "Report Issue". Our Fare Guardian AI will review your case and respond within 24 hours.

Yes, we use industry-standard encryption and Stripe for payment processing. We never store your full card details on our servers.

Download the T Driver app, create an account, submit your documents (driver's license, insurance, vehicle registration), and complete the AI-powered vehicle verification process.

Visit our Data Deletion page, go to Settings > Account > Delete Account in the app, or email privacy@travony.com. Your data will be permanently removed within 30 days.